Wildhorse Innovations accepts payment using PayPal. PayPal is one of the safest and most secure methods of online payment protecting your personal information using the latest encryption software. Credit Cards are only accepted via PayPal at the present time.
Payment by personal checks, money orders and cashier checks offered a 2.5% discount on the invoice total. Check-out using the "Send a Check" option. We will send you an invoice with the discount applied. This discount does not apply to purchases make through eBay.
Check and money orders should be mailed to:
P.O. Box 234
Plains, MT 59859
Our money back policy is simple. We have a money back guarantee less a 15% restocking/testing/disposal fee. If you receive an item and it is not of your expectations, please contact us within 7 days of purchase. We will refund your money upon receipt of return of item. Of course should an item prove to be defective as shipped by us, no restocking fee applies.*
The above money back guarantee does not apply to items which have been damaged through mis-handling or misuse.
For orders with payments made through PayPal, we ship only to the confirmed PayPal address. If circumstances require that you request other shipping arraingments be made, please email us with details before placing your order.
As of November 5th, 2009, Wildhorse Innovations has instituted a new shipping policy. Each product in our catalog has two shipping costs associated with it. These are designated as the "First Item" cost and the "Each Additional Item" cost. Shipping charges are calculated by taking the highest of the "First Item" cost from all items in the order and adding the "Each Additional Item" cost for all other items in the order. A $2.50 handling charge is added to this total.
Your shipping charges will never exceed the calculated total. For large orders with a number of items, contact us before ordering. We may be able to reduce shipping costs by consolidating shipping,
The majority of our shipping is by Priority Mail or First Class Mail. Some items may be shipped from locations other than our main warehouse. We reserve the right to ship items by methods other that Priority Mail or First Class Mail.
International customers are encouraged to request shipping charges prior to placing an order. All international shipments are shipped by USPS. The USPS does not offer insurance or tracking on international shipments. Upon delivery to the USPS, Wildhorse Innovations will receive a USPS Certificate of Mailing. Upon receipt of this certificate, possession of the product is deemed to have passed to the addressee. Wildhorse Innovations has no responsibility for the product beyond the obtaining of the USPS Certificate of Mailing.
*Scales and items under $30.00 retail value are not returnable under this policy unless defective.